International Shipping FAQ
International Shipping - Frequently Asked Questions
Do you ship internationally?
Yes! We ship to over 25 countries including Canada, the United Kingdom, European Union countries, Australia, New Zealand, Japan, South Korea, and other major markets worldwide.
Is there a minimum order for international shipping?
Yes, international orders require a minimum purchase of $75 USD.
How much does international shipping cost?
Shipping costs vary by destination country and package weight. The exact cost will be calculated and displayed at checkout based on your shipping address and the items in your cart.
How long does international shipping take?
International orders typically take 10-21 business days for delivery, depending on your location and customs processing times. Please note that delivery times are estimates and may vary during peak seasons or due to customs delays.
Will I receive tracking information?
Yes! All international shipments include tracking. You'll receive a tracking number via email once your order ships so you can monitor your package's progress.
Will I have to pay customs fees, duties, or taxes?
International orders may be subject to customs fees, duties, and taxes determined by your country's customs office. These charges are the responsibility of the recipient and are not included in our shipping costs or reflected at checkout. We recommend checking with your local customs office for potential fees before placing your order.
Can all products be shipped internationally?
Some items may have shipping restrictions to certain countries due to customs regulations. If an item cannot be shipped to your location, you will be notified during checkout.
What if my international package is lost or delayed?
If your package is lost, damaged, or significantly delayed, please contact us at witchywayhelp@yahoo.com within 7 days of the expected delivery date and we'll work with you to resolve the issue.
Can I return an international order?
Please refer to our Returns & Refunds policy for information about returning international orders. Note that return shipping costs from international destinations are the responsibility of the customer.
Who should I contact if I have questions about my international order?
For any questions about international shipping, delivery times, customs, or your order status, please email us at witchywayhelp@yahoo.com and we'll be happy to assist you.